Open the event organiser's website.
Click on the "Login" button.
Enter your username and password, then click "Submit".
Once logged in, look at the left side of your screen.
Find and click on the "Purchased Events" link.
In the "Purchased Events" section, locate the event for which you need help.
Click on the "View" link under the "Action" column.
On the event details page, find and click the "Get Support" button.
A pop-up window will appear.
Select the relevant order from the dropdown menu.
Type your message in the provided text box.
Once you have entered your message, click the "Submit" button.
You will see all communication for the ticket under the "Seller Support Tickets" section